REFUND POLICY
1. RETURNS ELIGIBILITY
You may request a return within 7 days of receiving your order if:
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The item is defective, damaged, or incorrect.
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The item is unused, unopened, and in its original packaging with all tags and accessories.
Please note: For hygiene and safety reasons, personal care, beauty, and health-related items cannot be returned once opened.
2. NON-RETURNABLE ITEMS
We do not accept returns or exchanges for:
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Used or opened products
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Sale or clearance items
3. RETURN PROCESS
To initiate a return:
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Contact us on our website with reason for return, and a photo/video (if applicable).
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Our support team will review your request within 1–2 business days.
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Once approved, you’ll receive detailed instructions for returning the item.
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
4. REFUNDS
Once we receive and inspect your returned item, we’ll notify you of the approval status.
If approved, your refund will be processed within 7–10 business days via your original payment method.
Shipping fees are non-refundable unless the return is due to our error.
5. EXCHANGES
We offer exchanges for damaged or wrong items only.
If you prefer a replacement instead of a refund, please mention this when contacting our team.
6. DAMAGED OR INCORRECT ORDERS
If you received a wrong or damaged item, please contact us within 48 hours of delivery.
We’ll replace or refund the item at no additional cost.
OUR COMMITMENT
At EMIRATISOUQ, we stand by the quality of our products and services.
Our goal is to make every purchase simple, secure, and satisfying.
If you have any questions or concerns, please reach out to us at info.emiratisouq@gmail.com — we’re always happy to assist you.
