SHIPPING POLICY
We provide you value trust and aim to make every delivery smooth, fast, and reliable. Please review our shipping terms to understand how your orders are handled from checkout to your doorstep.
Order Processing
All orders are processed within 1–3 business days after confirmation (excluding weekends and public holidays).
You’ll receive a shipping confirmation email with tracking details once your order is dispatched.
Shipping Coverage
We currently deliver across the UAE and to selected international destinations.
International shipping rates and delivery times will be displayed at checkout based on the country.
Order Tracking
As soon as your order ships, we’ll send you a tracking link so you can easily monitor your delivery progress in real time.
Customs & Taxes
All international orders may be subject to customs duties or import taxes, which are the responsibility of the customer. EmratiSouq is not liable for any delays caused by customs processing.
Incorrect Address or Failed Delivery
Please ensure your shipping information is entered correctly.
If your package is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
Lost or Damaged Packages
In case your order is lost or arrives damaged, contact us within 7 days of delivery.
Our team will investigate and ensure a quick resolution or replacement.
Our Promise
Customer satisfaction comes first. We work only with trusted logistics partners to make sure your order reaches you on time and in perfect condition.
